When virtualizing a protected system, the Hyper-V server role can cause a blue screen to occur regarding winhv.sys.  This happens because the Hyper-V server role is unable to start inside a virtualized environment.  Resolution:  Use the Startup Option menu (f8) to boot the machine into Safe Mode Disable the Hyper-V Hypervisor Role from starting in t...

Which hypervisor platform is supported for deploying Axcient x360Recover devices in a virtual environment?  VMware ESXi 5.5 and newer is supported for deploying Axcient x360Recover devices in a virtual environment.   While it may be technically possible to deploy and operate x360Recover devices within other hypervisor platforms, no testing is perfor...

This article walks through launching a protected system as a virtual machine from an appliance or VMware. Looking for information on launching from x360Recover Manager and/or using Virtual Office? See our  Virtual Office section here.  Before you begin with VMs For fast local recovery of a server or workstation, a virtual machine allows you to host ...

Recovery Time Objective (RTO) calculator Have you ever tried to calculate how much time is actually spent during a recovery?  Our RTO calculator lets you compare D2C local cache recovery speeds against an FTPS client or a bare metal restore. (Our patented local cache with your Direct-to-Cloud (D2C) deployments makes a huge difference.) What is a rec...

  Ready to schedule your live, one-on-one training with our staff?   1. Please log in to your Axcient x360Portal. Learn more about your x360Portal here : 2. Select the Schedule Live Training button to get started:   We look forward to working with you!      SUPPORT  | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://partner.axcient.com...

Impacted Axcient Products: Axcient x360Recover BDR for Veeam Backup for Files BDR for Shadow Protect Symptoms:  Backups fail to complete with errors due to failure to create VSS snapshots. Event ID 8229 is recorded in the Application Log with error 0x800423f4 Description: A recent update to the Microsoft Azure AD Connect Agent can cause the Microsof...

US/CANADA SUPPORT   | All critical issues covered 24/7  |  1-800-352-0248 Axcient Service Level Agreement Support Service Level Agreements (SLA)  Issue Severity  Definition  Support Response Time  Critical A significant business-impacting  issue that interferes with normal business operations  < 60 minutes  High A business-impacting issue that do...

Overview When you perform a recovery, the x360Recover recovery wizard requires local user credentials for the appliance or vault being used.  (Our roadmap includes adding support for x360Portal users via single sign on (SS0)  but this feature is not implemented as of Q2 2023.) Note:  Lockdown Mode does NOT need to be disabled to use bare metal resto...

Best Practices We recommend first unregistering and then uninstalling the desktop client according to documented best practices:  For instructions on how to unregister and uninstall the desktop client from the local machine, please reference How to uninstall a Windows desktop For instructions how to unregister the desktop client from the administrat...

Overview [A detailed overview of x360Recover's billing models is available at  x360Recover Billing] With the release of version 10.4.0,  the Health Report on the Management Portal has been enhanced to assist with auditing license use of your x360Recover deployment. Please note that the license use report delivered by the Management Portal is NOT aut...